FAQs

Contact Lenses

Q: How can I choose the right contact lenses for my eyes?
A:

Q: Do you sell colored contact lenses?
A: Yes, we offer a variety of colored contact lenses. Check out our website to explore the options.

Q: Are your contact lenses suitable for sensitive eyes?
A: We deal in branded contact lenses suitable for all types of eyes. Look for lenses that prioritize comfort and moisture retention.

Q: How do I care for my contact lenses?
A: Always follow these steps:

• Clean and store lenses in a proper lens case with fresh solution.

• Never use tap water to clean lenses.

• Replace lenses as per their usage type (daily, bi-weekly, or monthly).

Q: Can I return contact lenses?
A: 

Prescription Lenses

Q: What is the difference between single vision and progressive lenses?
A: Single vision lenses have one prescription throughout the lens, ideal for near or distance vision. Progressive lenses provide a seamless transition between near, intermediate, and distance prescriptions without visible lines.

Q: Do you offer lens coatings like anti-glare or blue light protection?
A: Yes, we provide a variety of coatings, including anti-glare, UV protection, and blue light filtering, to suit your needs.

Q: How do I get prescription lenses fitted to a frame?
A: Provide your prescription when ordering online or bring it to one of our stores. Our opticians will guide you through the process.

Q: Are progressive lenses hard to adjust to?
A: While some people may need a short adjustment period, most users adapt to progressive lenses quickly with proper fitting.

Q: Can you fulfill custom lens prescriptions?
A: Yes, we cater to specific prescriptions, including high-power lenses. Contact us for details.

Store-Related

Q: Where are your physical stores located?
A: Our stores are located in Tipu Sultan and DHA, Karachi. Visit us to explore our collection and get a personalized shopping experience.

Q: What services do you offer in-store?
A: We provide eyesight testing, personalized fittings, and consultations with experts. You can also purchase and adjust frames and sunglasses.

Q: Can I book an eyesight test online?
A: Yes, visit our website to schedule an appointment at your nearest store.

Delivery & Shipping

Q: Do you offer home delivery?
A: Yes, we provide home delivery for all online and in-store purchases.

Q: How long does delivery take?
A: Standard delivery takes 2-5 business days.

Q: Can I track my order?
A: Yes, you will receive a tracking number once your order is shipped. Use it on the courier’s platform.

Q: Do you offer free shipping?
A: We offer free shipping on orders over Rs.3000. Terms apply.

Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact us within 24 hours with photos, and we will assist you with a replacement or refund.

General

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and online payment options like bank transfer, easypaisa.

Q: Can I visit the store to try before buying?
A: Yes, we recommend visiting our store to try frames, sunglasses, check lens options, and get expert assistance.

Eye Examination

Q: Do you provide eye examinations?
A: Yes, we offer professional eye examinations in our stores. Our optometrists use the latest technology to ensure accurate prescriptions.

Q: How can I book an eye examination?
A: You can book an appointment online through our website or by calling your nearest store. Walk-ins are also welcome, but we recommend booking to avoid waiting.

Q: How often should I get my eyes examined?
A: It's recommended to have an eye exam at least once a year, especially if you wear glasses, contact lenses, or have a history of vision issues.

Q: What does an eye examination include?
A: Our eye examination includes:

• Checking your vision for any refractive errors (e.g., nearsightedness or farsightedness)

• Assessing your eye health

• Discussing solutions like glasses, contact lenses, or other treatments, if necessary.

Q: How much does an eye examination cost?
A: The cost of an eye exam is Rs.1000. However, we often have promotions or offer it free with a purchase—ask for details at your nearest store.

Q: How long does an eye exam take?
A: An eye examination typically takes around 20–30 minutes.

Q: Can I bring my previous prescription for glasses or contact lenses?
A: Yes, if you have a recent prescription, you can bring it along for reference, but we recommend updating your prescription annually.

Q: Do you perform eye tests for children?
A: Yes, we provide comprehensive eye exams for children. It's essential for growing kids to have their eyesight checked regularly to ensure proper visual development.

Frames & Eyewear Style

Q: How do I choose the right frame size for my face?
A: We offer a size guide. You can also visit our store for professional assistance in selecting the perfect frame for your face shape.

Q: Do you offer designer or premium eyewear brands?
A: Yes, we carry a range of premium-quality and branded frames that combine functionality with unique styles.

Q: Are your frames lightweight and durable?
A: Our frames are made from high-quality materials like titanium, acetate, and lightweight alloys to ensure comfort and durability.

Care & Maintenance

Q: How do I clean my glasses and lenses?
A: Use a microfiber cloth and a lens cleaning spray. Avoid paper towels, tissues, or abrasive cleaners that can scratch the lenses.

Q: How do I store my glasses to avoid damage?
A: Store your glasses in a hard case when not in use. Avoid placing them lens-side down on any surface.

Q: Do you sell cleaning kits for glasses?
A: Yes, we offer cleaning kits that include lens sprays, microfiber cloths, and compact storage cases.

Online Shopping

Q: What happens if I don’t like the eyewear I ordered online?
A: We offer a hassle-free exchange and return policy for online purchases within 7 days. Terms and conditions apply.

Q: Can I use my prescription to order online?
A: Yes, simply upload your prescription during checkout, and we’ll customize your lenses accordingly.

Discounts & Promotions

Q: Do you have any ongoing discounts or promotions?
A: Check our website or subscribe to our newsletter for updates on exclusive deals, seasonal sales, and promotions.

Q: Do you offer discounts for students or senior citizens?
A: Yes, we offer special discounts for students and senior citizens. Bring your valid ID for verification.

Q: Can I get a discount if I buy multiple pairs of glasses or lenses?
A: We often run promotions for multiple purchases. Contact us or visit our store for current offers.